Localization without the operational chaos

Most companies come to Crowdin with content that isn't ready to scale. Poorly structured knowledge bases, hardcoded strings, no content architecture — the translation is the easy part. Getting everything to sync, stay consistent, and actually serve customers in their language is where projects stall.

dot2.solutions is a Swiss-based consultancy that handles the full implementation: from structuring your content for multilingual scale, to configuring Crowdin, to connecting it with your existing tools and automating the ongoing sync. We work with companies globally, from Swiss SMEs navigating their four national languages to international businesses scaling into dozens of markets.

What we do

Multilingual knowledge base & help center setup We design the content architecture first, then implement Crowdin so your help center, FAQ, and support content stays in sync across languages automatically. We specialize in Intercom, Zendesk Guide, and HubSpot integrations — including Intercom's Fin AI — ensuring your AI assistant performs well in every language, not just English.

Website localization We connect your website to Crowdin and configure continuous localization workflows so new content doesn't create a translation backlog. Your team ships, Crowdin syncs.

SaaS & app internationalization (i18n) We help product teams prepare their codebase for internationalization and configure Crowdin to fit their development workflow — so localization stops being a release blocker.

Technical documentation & structured content We work with structured authoring tools including Paligo and Adobe InDesign, connecting them to Crowdin so your technical documentation and print-ready content scales to multiple languages without duplicating effort.

AI-powered translation workflows We design and implement AI translation pipelines using tools like OpenAI, Claude (Anthropic), and DeepL within your Crowdin workflow — combining machine translation with human review where it matters, reducing cost and time-to-market without sacrificing quality.

Your virtual localization manager

Managing Crowdin after go-live is where most implementations quietly fail. Strings go out of sync, new content piles up untranslated, no one owns the process — and the person responsible has a day job that isn't localization.

dot2.solutions acts as your ongoing localization operations partner. We speak to your developers when they have questions, run regular reviews, liaise with translators, monitor quality, and make sure the whole system keeps running. You get the output of a dedicated localization manager without the overhead of hiring one.

This is the role Crowdin clients consistently say they need most — and can't find.

How we work

1. Content audit — We assess your existing content structure and identify what needs to be in place before localization can work efficiently
2. Architecture & Crowdin setup — We design the content model and configure Crowdin, integrations, TMs, and glossaries
3. Automation & sync — We connect Crowdin to your tools (CMS, help center, repo, support platform) so updates flow automatically
4. Ongoing retainer — We stay on as your virtual localization manager, monitoring, optimizing, and adapting as your content evolves

Localization Readiness Audit — from CHF 1,500

Not sure if your content is ready to localize? Before investing in a full Crowdin implementation, we assess what you actually have and what needs to happen first. In 5–7 working days you get a clear picture of your content structure, tool stack, i18n readiness, and a prioritized action plan to get you localization-ready. No surprises mid-implementation. What's included: content inventory, tool stack assessment, i18n readiness check, gap analysis, and a written recommendations report with estimated effort and tooling. Clients who complete the audit typically move to implementation within 30 days — with zero surprises along the way.

Who we work with

We serve companies globally — SaaS businesses scaling internationally, manufacturing companies with multilingual technical documentation, and customer support teams looking to make their AI assistant work in every market. Based in Switzerland, we have a particular understanding of the DACH region and the French/German/Italian/English dynamic, but our clients are everywhere.

We're not translators. We're the people who make sure your Crowdin investment actually works.