Intercom Free trial
ByCrowdinVerified Author

Translate & localize Help Center articles

$90 monthly
14/30 days free trial
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Intercom localization with Crowdin

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Translate your Intercom content with ease. Setup integration once, define your localization workflow and spend less time managing translations.

Intercom is a conversational relationship platform that helps businesses build better customer relationships through personalized, messenger-based experiences.

Features at a glance

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  • Help Center articles translation.
  • Manual content synchronization before and after translation.
  • WYSIWYG file preview for translators.
  • Quick sync and translation of even minor content updates, like a new sentence or a changed word.

Intercom translation connector overview

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Setting up the Intercom connector

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After installing the application, you will find it in your project Integrations section.

Follow the instructions on the screen to connect your Intercom account.

Screenshot

Manual synchronization

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To import content for translation from Intercom, follow these steps:

  1. Open the Intercom integration.
  2. In the Intercom section (right panel), select the files that should be translated.
  3. Click Sync.

To export translations to Intercom, follow these steps:

  1. Open the Intercom integration.
  2. In the left section, select the files that will be synced to Intercom.
  3. Click Sync to Intercom.

Screenshot

Subscription

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The free trial is 14 or 30 days depending on the subscription plan.

Q&A

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Q: The translations for some languages are not imported into Intercom from my Crowdin project. How can I solve this issue? A: The issue might be caused by the mismatch of language codes used in Crowdin and Intercom. To fix the language code mismatch issue, you can configure the language mapping in your Crowdin project. For example, we'll configure a language mapping for Spanish:

  1. Open your project and go to the Settings tab.
  2. In the Export section, click Language Mapping.
  3. Select Spanish from the Language drop-down menu.
  4. Select locale from the Placeholder drop-down menu.
  5. Type es in the Custom code text area and click Save.

If needed, you can apply the same solution to other languages. When setting up a language mapping for other languages, make sure that the custom code in your Crowdin project matches the one used in Intercom.

See Also

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Crowdin Language Codes Intercom Language Codes

Localize your product with Crowdin

Automate content updates, boost team collaboration, and reach new markets faster.

Crowdin is a platform that helps you manage and translate content into different languages. Integrate Crowdin with your repo, CMS, or other systems. Source content is always up to date for your translators, and translated content is returned automatically.

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Categories
Customer Service
Featured
Works with
  • Crowdin Enterprise
  • crowdin.com
  • Connectors.Center
Details

Released on Feb 8, 2021

Updated on Jan 18, 2024

Published by Crowdin

Identifier:intercom-app