Zoho Desk localization with Crowdin

The integration between Crowdin and Zoho Desk allows businesses to translate their customer support articles and other content within the Zoho Desk platform using the translation tools by Crowdin. This can help businesses improve the efficiency and effectiveness of their customer support efforts by providing support in multiple languages, and by enabling quicker and more accurate responses to customer inquiries.

With Crowdin, businesses can use translation memory to store and reuse previously translated phrases and sentences, automated translation for quick translations of large volumes of content, and team management tools to streamline the translation process and ensure accuracy.

By integrating Crowdin with Zoho Desk, businesses can translate their customer support articles and other content directly within the Zoho Desk platform, making it easier for customers to access support in their preferred language. This can help businesses better serve their customers and improve the overall customer experience.

Features at a glance

• Helpdesk articles localization.
• Manual content synchronization before and after translation.
• Auto-sync of source content and translations.
• WYSIWYG file preview for translators.
• Quick sync and translation of even minor content updates, like a new sentence or a changed word.

Zoho Desk translation connector overview

Setting up the Zoho Desk connector

After installing the application, you will find it in your project Integrations section.

Follow the instructions on the screen to connect your Zoho Desk account.

Manual synchronization

To import content for translation from Zoho Desk, follow these steps:

1. Open the Zoho Desk integration.
2. In the Zoho Desk section (right panel), select the files that should be translated.
3. Click Sync.

To export translations to Zoho Desk, follow these steps:

1. Open the Zoho Desk integration.
2. In the left section, select the files that will be synced to Zoho Desk.
3. Click Sync to Zoho Desk.

Auto content synchronization

To automatically import content for translation from Zoho Desk choose files and click Scheduled sync in the right panel in the Zoho Desk integration. The file you chose will be pushed once at a scheduled time (by default, it is done once a day). The same button is used to export translated files from Crowdin to Zoho Desk (in the left panel). You may disable this by clicking Disable Sync.

Localization Management

A best practice for knowledge base localization is to have a dedicated team or individual responsible for managing the translation process. This person or team should be familiar with the content of the knowledge base and the target languages, and should be able to coordinate with translators and other stakeholders to ensure that translations are accurate, consistent, and timely. It is also important to establish clear guidelines and standards for translation, such as style guides and terminology lists, to ensure that translations are of high quality and aligned with the brand's voice and tone. Regular review and maintenance of the translated content is also essential to ensure that the knowledge base remains up-to-date and accurate. By following these best practices, businesses can effectively localize their knowledge base and provide high-quality support to customers in multiple languages.