Helpshift localization with Crowdin

Translate your Helpshift content with ease. Setup integration once, define your localization workflow and spend less time managing translations.

Helpshift is a conversational customer service platform that leverages AI, bots, and messaging-based communication.

Features at a glance

• Docs translation.
• Manual content synchronization before and after translation.
• Auto-sync of source content and translations.
• WYSIWYG file preview for translators.
• Quick sync and translation of even minor content updates, like a new sentence or a changed word.

Setting up the Helpshift connector

After installing the application, you will find it in your project Integrations section.

Follow the instructions on the screen to connect your Helpshift account.

Manual synchronization

To import content for translation from Helpshift, follow these steps:

1. Open the Helpshift integration.
2. In the Helpshift section (right panel), select the files that should be translated.
3. Click Sync.

To export translations to Helpshift, follow these steps:

1. Open the Helpshift integration.
2. In the left section, select the files that will be synced to Helpshift.
3. Click Sync to Helpshift.

Auto content synchronization

To automatically import content for translation from Helpshift choose files and click Scheduled sync in the right panel in the Helpshift integration. The file you chose will be pushed once at a scheduled time (by default, it is done once a day). The same button is used to export translated files from Crowdin to Helpshift (in the left panel). You may disable this by clicking Disable Sync.